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The lengths of the breakdowns have a general distribution, whereas the ``on-periods'' are exponentially distributed. A branching process approach leads to a decomposition of the sojurn time, in which the components are independent of each other and can be investigated separately. We derive the Laplace--Stieltjes transform of the sojourn-time distribution in steady state, and show that the expected sojourn time is not proportional to the service requirement. In the heavy-traffic limit, the sojourn time conditioned on the service requirement and scaled by the traffic load is shown to be exponentially distributed. 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