{"entities":{"Q1635365":{"pageid":1646106,"ns":120,"title":"Item:Q1635365","lastrevid":68032185,"modified":"2026-04-12T20:59:33Z","type":"item","id":"Q1635365","labels":{"en":{"language":"en","value":"Customer impatience in a service facility with limited waiting space"}},"descriptions":{"en":{"language":"en","value":"scientific article; zbMATH DE number 6881320"}},"aliases":{},"claims":{"P31":[{"mainsnak":{"snaktype":"value","property":"P31","hash":"fd5912e4dab4b881a8eb0eb27e7893fef55176ad","datavalue":{"value":{"entity-type":"item","numeric-id":56887,"id":"Q56887"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q1635365$7C00E282-786E-46DC-B85F-1B8F0BFFD3DA","rank":"normal"}],"P159":[{"mainsnak":{"snaktype":"value","property":"P159","hash":"a7ff3f6487b91f1ed9f047607a1c4515cddf0b3c","datavalue":{"value":{"text":"Customer impatience in a service facility with limited waiting space","language":"en"},"type":"monolingualtext"},"datatype":"monolingualtext"},"type":"statement","id":"Q1635365$FF22FEC4-660D-4F5F-83AF-56C9DA3408A1","rank":"normal"}],"P225":[{"mainsnak":{"snaktype":"value","property":"P225","hash":"c274e12753aba92174d043c468ca51222319606b","datavalue":{"value":"1390.90205","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q1635365$E799E72E-5CDD-454C-B8EF-FE91FE0E493D","rank":"normal"}],"P27":[{"mainsnak":{"snaktype":"value","property":"P27","hash":"7fb9ef489bf01221a531756d7917309c46982dd1","datavalue":{"value":"10.1504/IJMOR.2013.053630","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q1635365$5061A644-F854-4C21-8BF4-9870F10177EF","rank":"normal"}],"P16":[{"mainsnak":{"snaktype":"value","property":"P16","hash":"ba94fc95c86e309d742fd8d9f6e0eda4998283b3","datavalue":{"value":{"entity-type":"item","numeric-id":553931,"id":"Q553931"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q1635365$BAD99E98-BC5D-4E00-B4BD-F1B4B9D550F2","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P16","hash":"b739ac62e2ef317a3f803eb5663138c725d6ff8d","datavalue":{"value":{"entity-type":"item","numeric-id":553932,"id":"Q553932"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q1635365$DE5467D9-BDC8-47E2-8B8C-31285922F079","rank":"normal"}],"P200":[{"mainsnak":{"snaktype":"value","property":"P200","hash":"08904a7410b5f731fa63153720439160d216b374","datavalue":{"value":{"entity-type":"item","numeric-id":548461,"id":"Q548461"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q1635365$B29A22F1-2572-474E-86F5-CD67574CEEE7","rank":"normal"}],"P28":[{"mainsnak":{"snaktype":"value","property":"P28","hash":"49b4abf9414d9a519347f1828f2d7ff45619ef9e","datavalue":{"value":{"time":"+2018-06-06T00:00:00Z","timezone":0,"before":0,"after":0,"precision":11,"calendarmodel":"http://www.wikidata.org/entity/Q1985727"},"type":"time"},"datatype":"time"},"type":"statement","id":"Q1635365$BEFEEBEE-363B-49A2-AED0-03D669B9B3E8","rank":"normal"}],"P1448":[{"mainsnak":{"snaktype":"value","property":"P1448","hash":"b7467d637708566b26350dfc77566373db6de72d","datavalue":{"value":"Summary: Queuing models with impatient customers have many applications. The common modes of impatience are reneging and balking, both of which have been considered in this paper. The model assumes a multi server queuing scenario with limited waiting space where arrival, service and reneging events are all generated by independent Poisson process and customers have a fixed probability of balking from the system. This paper attempts to quantify the impact of impatience. A few fresh performance measures have been designed for this purpose. Closed form expressions of the same are provided. A numerical example with design implications rounds up the paper.","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$219CEE1C-AAB0-4E5D-81EB-59EA2341868C","rank":"normal"}],"P226":[{"mainsnak":{"snaktype":"value","property":"P226","hash":"9698cd8c2ef5954df0ca7b245f8ac8962391d4ea","datavalue":{"value":"90B22","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q1635365$B8C4E7E5-2F60-434C-B8BA-090204298627","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"4b978504a5c4d5430fb07dd32ac0a7eb03b398b9","datavalue":{"value":"60G15","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q1635365$5820B2D7-0439-456C-A13E-252CE2011783","rank":"normal"}],"P1451":[{"mainsnak":{"snaktype":"value","property":"P1451","hash":"dafeed810b641ce98e0cd429b2d578c09246ce01","datavalue":{"value":"6881320","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q1635365$8C972C43-3528-494F-85BE-416CDD68D5B9","rank":"normal"}],"P1450":[{"mainsnak":{"snaktype":"value","property":"P1450","hash":"ae6a81506739d6379e44d9acf3e1391d294cbcd9","datavalue":{"value":"balking","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$7605EADB-8F8E-45E6-9DC6-B313A14B8712","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"ff08049986e069d47cdf5397c722de2d6930a140","datavalue":{"value":"finite buffers","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$C413AEE5-4CE7-4869-A161-35AAEC390573","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"65c5f1400d0f61e5c34db626bbacfe4455bd723f","datavalue":{"value":"impatience","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$7A4F3AB9-9568-45EA-A185-56918948188B","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"16bd246fb2b9a0bbc29f429a0869b4baa8472956","datavalue":{"value":"reneging","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$2612CB27-8FCA-49FA-AD64-B12F644C19C0","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"235f02a49d122b37b267f93b2a9b28a0d049f806","datavalue":{"value":"queuing","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$62F49695-6FE9-4212-8E3C-4782DB3A0F07","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"2a519c118c7b96cfead1f579d6764dbbd69898a7","datavalue":{"value":"abandonment","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$53A4FBB7-C8E8-494C-8094-825C2B9CC77B","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"31761053eb7f50a1eb89e2b89115e64c3102b5ef","datavalue":{"value":"limited waiting space","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$574A72C7-394A-4191-816F-AD2756C84864","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"aabfd976163eb4abe46f1cc09bc0d2791d3b7728","datavalue":{"value":"multiserver","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$74F30F1B-1C16-4F7D-B2FE-D5E4677E0B74","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"e773dc3b96a7cc103230a73a7f4c68d93f7da9a1","datavalue":{"value":"Markovian","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$CC2426E8-5093-40F6-A8E0-B6A472A356A9","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"1ea982f09340a789deb9903bbe0ff8da87263b94","datavalue":{"value":"performance measures","type":"string"},"datatype":"string"},"type":"statement","id":"Q1635365$54CB9E49-D0AA-4992-81F1-D66875F6E683","rank":"normal"}],"P1460":[{"mainsnak":{"snaktype":"value","property":"P1460","hash":"57f7fea50d2ce1b39b695c4a1313582eed405e38","datavalue":{"value":{"entity-type":"item","numeric-id":5976449,"id":"Q5976449"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q1635365$2D740E85-315E-4C45-BC01-538264CA9325","rank":"normal"}],"P205":[{"mainsnak":{"snaktype":"value","property":"P205","hash":"384b2924e2b899b21dae29db8e059c840f707b1c","datavalue":{"value":"https://doi.org/10.1504/ijmor.2013.053630","type":"string"},"datatype":"url"},"type":"statement","id":"Q1635365$0D6967FD-4081-45D1-910C-21846EE3A0F5","rank":"normal"}],"P388":[{"mainsnak":{"snaktype":"value","property":"P388","hash":"268d18c2bca018d723b87d011d0b8fca5f863a82","datavalue":{"value":"W2160841044","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q1635365$8AB82272-DBCB-496C-B121-08A5C2AE868D","rank":"normal"}],"P1643":[{"mainsnak":{"snaktype":"value","property":"P1643","hash":"f839a5ea88d924493cb106c931aa9e4f9095c5a0","datavalue":{"value":{"entity-type":"item","numeric-id":5378764,"id":"Q5378764"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"8a7731c11b8771278cda765dd31e92605fc5006e","datavalue":{"value":{"amount":"+0.8653551","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"ac3c626774dcd0d16f89557f66586245841a01db","datavalue":{"value":{"entity-type":"item","numeric-id":6767936,"id":"Q6767936"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q1635365$DA268169-20FD-4D42-8488-203871E64BAD","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"2d336614828062c007a0c5d8912a21e5bc2ca58c","datavalue":{"value":{"entity-type":"item","numeric-id":3328223,"id":"Q3328223"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"15c03a115278187e94456e8c080c4cd8f18d53e6","datavalue":{"value":{"amount":"+0.8512909","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"ac3c626774dcd0d16f89557f66586245841a01db","datavalue":{"value":{"entity-type":"item","numeric-id":6767936,"id":"Q6767936"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q1635365$8B02BAC2-8FC0-4C51-8CCB-114ACA67E84F","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"259c7ac90acce5cf03d511de64cc0c3b5f97bff8","datavalue":{"value":{"entity-type":"item","numeric-id":5446076,"id":"Q5446076"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"3718e7371d1854e8434fedfb628d6481ae15787a","datavalue":{"value":{"amount":"+0.8423656","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"ac3c626774dcd0d16f89557f66586245841a01db","datavalue":{"value":{"entity-type":"item","numeric-id":6767936,"id":"Q6767936"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q1635365$23B6B3F0-D9B0-4A5C-ABD8-D497E246F879","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"6d2c86c894006cda8504b0bf498ca7a8ab5a06cf","datavalue":{"value":{"entity-type":"item","numeric-id":3690828,"id":"Q3690828"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"4a3151827eab59d0a49d55cf98ae05596af3a2bb","datavalue":{"value":{"amount":"+0.84232736","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"ac3c626774dcd0d16f89557f66586245841a01db","datavalue":{"value":{"entity-type":"item","numeric-id":6767936,"id":"Q6767936"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q1635365$DC6E7ADD-D697-41C5-B5D8-9D7CA053A072","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"32062dc04161d9bc0f1d558fe0e7aa5205e16886","datavalue":{"value":{"entity-type":"item","numeric-id":5378763,"id":"Q5378763"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"a98723684bbcd5a0be9e44fac392955725e26f7d","datavalue":{"value":{"amount":"+0.83907384","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"ac3c626774dcd0d16f89557f66586245841a01db","datavalue":{"value":{"entity-type":"item","numeric-id":6767936,"id":"Q6767936"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q1635365$364311B1-4A48-4FF3-A358-1E6D1F3C5223","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"18f9a7e9c5a624c79a6474669410e6423579132f","datavalue":{"value":{"entity-type":"item","numeric-id":1281695,"id":"Q1281695"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"0ccf1d24549481eae0865cc2d59ebccdba458859","datavalue":{"value":{"amount":"+0.8389522","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"ac3c626774dcd0d16f89557f66586245841a01db","datavalue":{"value":{"entity-type":"item","numeric-id":6767936,"id":"Q6767936"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q1635365$C7DF5CD7-C3F1-401E-BAD2-231E1BB6A1E8","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"7935d5ddbe20f8aca5f86d7f2a70ec509987939b","datavalue":{"value":{"entity-type":"item","numeric-id":3444697,"id":"Q3444697"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"1ef7e85cf9ca3a14712eb9588f1f0d89fdad7c44","datavalue":{"value":{"amount":"+0.83744895","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"ac3c626774dcd0d16f89557f66586245841a01db","datavalue":{"value":{"entity-type":"item","numeric-id":6767936,"id":"Q6767936"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q1635365$5FB081E8-1195-4307-8AD6-31FFF1699F16","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"e3cea57f4f8f0224e3f2389d61daa17e5b177aae","datavalue":{"value":{"entity-type":"item","numeric-id":1044163,"id":"Q1044163"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"8cb4ae197c882d0322de028c6a81f5ddea22b94f","datavalue":{"value":{"amount":"+0.8302517","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"ac3c626774dcd0d16f89557f66586245841a01db","datavalue":{"value":{"entity-type":"item","numeric-id":6767936,"id":"Q6767936"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q1635365$649249DB-3D80-43BA-89C7-9DEBBA23D881","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"a231386ddaa663e64927be03100dbb36fabd5776","datavalue":{"value":{"entity-type":"item","numeric-id":2708504,"id":"Q2708504"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"e8f08812840aa16ee96f52435e912725be585a78","datavalue":{"value":{"amount":"+0.82558256","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"ac3c626774dcd0d16f89557f66586245841a01db","datavalue":{"value":{"entity-type":"item","numeric-id":6767936,"id":"Q6767936"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q1635365$5D43CA81-5DCA-41D4-8D20-2893085F6915","rank":"normal"}]},"sitelinks":{"mardi":{"site":"mardi","title":"Customer impatience in a service facility with limited waiting space","badges":[]}}}}}