{"entities":{"Q4961318":{"pageid":6990900,"ns":120,"title":"Item:Q4961318","lastrevid":91015871,"modified":"2026-06-04T22:02:50Z","type":"item","id":"Q4961318","labels":{"en":{"language":"en","value":"Call center service times are lognormal: a Fokker-Planck description"}},"descriptions":{"en":{"language":"en","value":"scientific article; zbMATH DE number 6966999"}},"aliases":{},"claims":{"P31":[{"mainsnak":{"snaktype":"value","property":"P31","hash":"fd5912e4dab4b881a8eb0eb27e7893fef55176ad","datavalue":{"value":{"entity-type":"item","numeric-id":56887,"id":"Q56887"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$33E63F6B-018C-4B80-99FB-84DF69D66030","rank":"normal"}],"P159":[{"mainsnak":{"snaktype":"value","property":"P159","hash":"0df1262be209dd69006da9cc0fc7e0b05a1169c2","datavalue":{"value":{"text":"Call center service times are lognormal: A Fokker\u2013Planck description","language":"en"},"type":"monolingualtext"},"datatype":"monolingualtext"},"type":"statement","id":"Q4961318$A2C51471-9A37-43A8-8364-3F936B887CE0","rank":"normal"}],"P225":[{"mainsnak":{"snaktype":"value","property":"P225","hash":"4ae9e19ebeaabd4315c2c8461cad2ec663088628","datavalue":{"value":"1398.35247","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$20597BCF-C2B6-42D5-ABCD-573D07963C57","rank":"normal"}],"P27":[{"mainsnak":{"snaktype":"value","property":"P27","hash":"22c608e000c3cd1ee455228a50f4ebb8a1a9a281","datavalue":{"value":"10.1142/S0218202518500410","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$DC4DE82C-474E-4A6A-88D2-BCDC62FB7516","rank":"normal"}],"P16":[{"mainsnak":{"snaktype":"value","property":"P16","hash":"111eb0ae899fc48d39261966f1b1c059b85fb076","datavalue":{"value":{"entity-type":"item","numeric-id":323213,"id":"Q323213"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$20D9396A-AC0D-442F-8D31-21F0642F0B5E","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P16","hash":"dcaa15f3194d5d7cd1658b0d4dccec44a7f36058","datavalue":{"value":{"entity-type":"item","numeric-id":258512,"id":"Q258512"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$F4FA1961-859A-4467-982A-1D6AE6E09A3E","rank":"normal"}],"P28":[{"mainsnak":{"snaktype":"value","property":"P28","hash":"ea269db09297544776e39495a4f14dedb5a1b846","datavalue":{"value":{"time":"+2018-10-26T00:00:00Z","timezone":0,"before":0,"after":0,"precision":11,"calendarmodel":"http://www.wikidata.org/entity/Q1985727"},"type":"time"},"datatype":"time"},"type":"statement","id":"Q4961318$620A9AC6-8F21-43A2-843A-177E8DF31D16","rank":"normal"}],"P205":[{"mainsnak":{"snaktype":"value","property":"P205","hash":"b43f83eefd4b01c9c05594c990e4764c88541c2a","datavalue":{"value":"https://arxiv.org/abs/1802.09398","type":"string"},"datatype":"url"},"type":"statement","id":"Q4961318$38137F85-C41A-4CAD-8F16-38E3C5049422","rank":"normal"}],"P226":[{"mainsnak":{"snaktype":"value","property":"P226","hash":"d6697538cb7a6024fa739eee05a1f012ecc891dc","datavalue":{"value":"35Q91","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$643ACDE7-F261-4061-8901-5FBB21AB3744","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"55d807f9b8304fc165eb4729c917de7e256296ef","datavalue":{"value":"62P30","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$AA9BD09D-DEE9-4F28-8DB4-7DA7A1E28A3E","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"2e633f4ab885fe32e62f4843cf8bf400c40b95a9","datavalue":{"value":"35Q84","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$803796DF-FDAE-438F-9C09-5CA82E9FAFC8","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"22ecd1942d7463bbb3d985219be28113d6da586f","datavalue":{"value":"82B21","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$EE2BFC48-605A-4F21-B387-DE094E3F6FC4","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"9cf44d503e7d4771a74e60c8b165d38259abcf57","datavalue":{"value":"90B10","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$0E72E037-560A-4585-9491-04A29CD6D7F8","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"306e8f65eab4f086795d9337f8e86ca94ed2db57","datavalue":{"value":"90B50","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$C618DBA6-F9A6-4E62-8595-6B42450B9B41","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"662a15c969a3e9b9201184d54187bd341d8c9f5f","datavalue":{"value":"91B16","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$858295C9-BD3B-4D9D-A82E-B67734B4B13C","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"893911e5ae2ffc65195ec11aa1932dc9c4510bfc","datavalue":{"value":"91B80","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$44265D6F-07BB-46DD-92D2-7EF56452E7A1","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"64473174203dadcf5848d121b0fe28d1adbaaabe","datavalue":{"value":"91B69","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$BC9B35F7-0B8B-4B66-B55C-E57758823B70","rank":"normal"}],"P1451":[{"mainsnak":{"snaktype":"value","property":"P1451","hash":"0c32a8911fb6b6837a32db59c59423ec51c2ab51","datavalue":{"value":"6966999","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$308AAAC1-52D3-46D7-AE6F-777F8CAEFD3B","rank":"normal"}],"P1450":[{"mainsnak":{"snaktype":"value","property":"P1450","hash":"c7f3050b7e2b109999df07f1160989f8b71a7a1a","datavalue":{"value":"call center","type":"string"},"datatype":"string"},"type":"statement","id":"Q4961318$6096AC7D-B189-480C-B345-A58B75BC44DB","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"b09f8ca6652db2bbdbd2ad8806e6af716b681b9f","datavalue":{"value":"service time","type":"string"},"datatype":"string"},"type":"statement","id":"Q4961318$FEAAB245-06F9-46EC-BFF1-A7F5BECBDCC2","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"9798d2a7a895199f1b132f7778696cf4876da43d","datavalue":{"value":"lognormal distribution","type":"string"},"datatype":"string"},"type":"statement","id":"Q4961318$E624304C-C54C-491D-BF14-CA9432A62A5D","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"aa474ba85b08c1b0f8c3d0d146d7f3b290a17e80","datavalue":{"value":"prospect theory","type":"string"},"datatype":"string"},"type":"statement","id":"Q4961318$50A0B9C6-2D4D-42DF-BBE4-65FE18B8A8FE","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"9657a72f0a6eadcf0f11623d860a005a9b621e7c","datavalue":{"value":"kinetic models","type":"string"},"datatype":"string"},"type":"statement","id":"Q4961318$C88BF151-7D8E-4C3A-B2A7-E6C4773E05D0","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"1020a5e34149d6310cfa13674f21970d96fdf586","datavalue":{"value":"Fokker-Planck equations","type":"string"},"datatype":"string"},"type":"statement","id":"Q4961318$A4281CE1-E368-4CC6-B324-1FA2A64E2E6D","rank":"normal"}],"P1460":[{"mainsnak":{"snaktype":"value","property":"P1460","hash":"57f7fea50d2ce1b39b695c4a1313582eed405e38","datavalue":{"value":{"entity-type":"item","numeric-id":5976449,"id":"Q5976449"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$FEF39D52-0086-4C2A-AC09-82A4CF01C4ED","rank":"normal"}],"P223":[{"mainsnak":{"snaktype":"value","property":"P223","hash":"b465b5755f4ff141554db48033cbfa3d8affd54c","datavalue":{"value":{"entity-type":"item","numeric-id":3249325,"id":"Q3249325"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$ECD158D3-C47F-40D2-A3EE-105359F7E093","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"657d025da72a20681dcef410342271b49512f211","datavalue":{"value":{"entity-type":"item","numeric-id":258500,"id":"Q258500"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$59E81FBA-C607-487D-B595-612A9D1BB968","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"8fa5536b79992a1a44b855496c85d94dc3c80c0d","datavalue":{"value":{"entity-type":"item","numeric-id":1953135,"id":"Q1953135"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$71B7AB7B-FC57-4940-A227-61B1E408D21C","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"2ab567f089e5f96e60be89a96f576cc4799a7e3e","datavalue":{"value":{"entity-type":"item","numeric-id":2868591,"id":"Q2868591"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$90DB5A14-F0CE-4494-B100-95880874B78E","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"2f5e7f4c19214b24cb654fcd52bef02bce928c28","datavalue":{"value":{"entity-type":"item","numeric-id":5754793,"id":"Q5754793"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$BCACF908-E85C-41CB-BC6C-F537AA87AFFE","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"36b893489e0316387f30ccc9bbf9ce1224e9abaa","datavalue":{"value":{"entity-type":"item","numeric-id":1210711,"id":"Q1210711"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$1922E792-67F4-49B3-BE8C-CE07C5E5F5E4","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"7fb65246bcb7ad49ebdf460c9ea47b0cf29368ea","datavalue":{"value":{"entity-type":"item","numeric-id":1012703,"id":"Q1012703"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$2378243A-2C9A-4C94-B379-B755829C8D1C","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"af7ec8db870fbaab716d910b47dba22bba9572e5","datavalue":{"value":{"entity-type":"item","numeric-id":4039942,"id":"Q4039942"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$57538E9C-28B7-4689-AE9B-3BC6FE69EF1D","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"68abdb3b82caa069a622ec2e80bfa3f59cf9a70e","datavalue":{"value":{"entity-type":"item","numeric-id":3403860,"id":"Q3403860"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$615B567D-E7F6-4FF4-805E-AF471B6DA6E0","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"342cd0ee43e0b4f0fafd1b437ba3474e47042e62","datavalue":{"value":{"entity-type":"item","numeric-id":2963628,"id":"Q2963628"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$295BC136-F214-48A5-A662-9B5F71087C72","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"5d4357d69f66c65c0a5d34847887b652f9768cb4","datavalue":{"value":{"entity-type":"item","numeric-id":4198292,"id":"Q4198292"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$A10CE204-B99A-4E76-9D55-83968A35D5EA","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"050fbc269648360cae4b19d9bd951d7a78ec6d6e","datavalue":{"value":{"entity-type":"item","numeric-id":1328007,"id":"Q1328007"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$EF86423B-3061-42D3-9A9C-880CC77148B1","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"92e6f8ea21fcd182b49047b0a98c647eef0fafed","datavalue":{"value":{"entity-type":"item","numeric-id":4528083,"id":"Q4528083"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$EF615421-E32C-4BCB-AFBC-E24B8AAAAC03","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"f9706e909d5a06aa909a0b82b4f8b48d6f717332","datavalue":{"value":{"entity-type":"item","numeric-id":2806546,"id":"Q2806546"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$BA755C41-6C73-47D3-9219-D9FC7C5EEA21","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"f190aa7e3df22d6295ae64296b7a6bc0781fd921","datavalue":{"value":{"entity-type":"item","numeric-id":983261,"id":"Q983261"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$E616DF07-CA72-4919-8010-A83D19BEB86F","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"487786f28a644a3a84f113dce54b91ce4f0f5ef5","datavalue":{"value":{"entity-type":"item","numeric-id":2846562,"id":"Q2846562"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$03A872C4-947E-4CCE-8AC6-50DD49A491DA","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"1e5c9fb0b2828c7473a462dc0f185b53fb75aeee","datavalue":{"value":{"entity-type":"item","numeric-id":864081,"id":"Q864081"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$6DC53AFF-E536-4D73-83DD-3B7910B1F0DB","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"88eb4271c942108256eec4381898c90a59abfefc","datavalue":{"value":{"entity-type":"item","numeric-id":1953111,"id":"Q1953111"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$A1D61F95-E0B5-4F1D-970E-A5F7B1B58096","rank":"normal"}],"P12":[{"mainsnak":{"snaktype":"value","property":"P12","hash":"fb37d052d36bf7ae4c06968c9debcf5657b69a31","datavalue":{"value":"Q129940293","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q4961318$5E7BA6B2-C6C5-4E09-9B45-C190C5B10DFD","rank":"normal"}],"P200":[{"mainsnak":{"snaktype":"value","property":"P200","hash":"68561c40e0658cd6c6ced3dc0e3a37b326a1b422","datavalue":{"value":{"entity-type":"item","numeric-id":6486827,"id":"Q6486827"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q4961318$F2B7D691-79CD-4C0C-B5E9-7D822FE9F538","rank":"normal"}],"P1643":[{"mainsnak":{"snaktype":"value","property":"P1643","hash":"a9538def1f88a5195eb1b6b88e60dfc8744e6876","datavalue":{"value":{"entity-type":"item","numeric-id":322500,"id":"Q322500"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"696115d42652e4f11eec2e7d5614ad12ee77a743","datavalue":{"value":{"amount":"+0.7727781534194946","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q4961318$8BDF0693-63B5-46AB-BA21-8FE9EDF5E50C","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"4a8e706bd31a15124284e03d481bc9ce3849ae81","datavalue":{"value":{"entity-type":"item","numeric-id":4972952,"id":"Q4972952"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"0264bac0f1aee2925a6a7434a3afd111e50f61e3","datavalue":{"value":{"amount":"+0.7651003003120422","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q4961318$DCC67B74-2C6F-45A8-B926-232845B0EE84","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"863655f86863dbe6cdb44e7c391537b34396ab44","datavalue":{"value":{"entity-type":"item","numeric-id":3645157,"id":"Q3645157"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"0a36d73bcd7737462613012e44e99f7c9f5d5d8b","datavalue":{"value":{"amount":"+0.7032676935195923","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q4961318$61526C4A-8C55-4D7B-A14D-F5C635C849F4","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"51d10b81dfc61a07363b525bcf9f442fa0b9f2c9","datavalue":{"value":{"entity-type":"item","numeric-id":3115446,"id":"Q3115446"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"822907af311a87a2bfc1cc7eb6b46b65505fad2f","datavalue":{"value":{"amount":"+0.70279461145401","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q4961318$6A3640C5-96CA-4245-A456-B8E3C56D29DE","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"7cc85982c2db7bc2621a2c623f39ad8cacf66ebb","datavalue":{"value":{"entity-type":"item","numeric-id":5378799,"id":"Q5378799"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"3f89ca21dba4365e3789a97040a0ab27b676a633","datavalue":{"value":{"amount":"+0.7008623480796814","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q4961318$9C9C634F-090E-48AC-8C7A-19F07214F8B5","rank":"normal"}]},"sitelinks":{"mardi":{"site":"mardi","title":"Call center service times are lognormal: a Fokker-Planck description","badges":[]}}}}}