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A methodology for designing such controllers for software systems that builds on classical control theory is described. The classical approach proceeds in two steps: system identification and controller design. In system identification, the mathematical models of the target system are constructed. In controller design, an analysis of the models leads to a controller that will achieve the service level objectives. An analysis of a closed-loop system using an integral control law with Lotus Notes as the target is reported. The objective is to maintain a reference queue length. Using root-locus analysis from control theory it is possible to predict the occurrence of controller-unclouded oscillations in the system's response. Such oscillations are undesirable since they increase variability, thereby resulting in a failure to meet the service level objective. 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