{"entities":{"Q856676":{"pageid":858524,"ns":120,"title":"Item:Q856676","lastrevid":49982947,"modified":"2026-01-12T11:29:46Z","type":"item","id":"Q856676","labels":{"en":{"language":"en","value":"Applications of maximum queue lengths to call center management"}},"descriptions":{"en":{"language":"en","value":"scientific article; zbMATH DE number 5078748"}},"aliases":{},"claims":{"P31":[{"mainsnak":{"snaktype":"value","property":"P31","hash":"fd5912e4dab4b881a8eb0eb27e7893fef55176ad","datavalue":{"value":{"entity-type":"item","numeric-id":56887,"id":"Q56887"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$AB2C5843-4FF7-4454-96AE-E23F2C2539E5","rank":"normal"}],"P159":[{"mainsnak":{"snaktype":"value","property":"P159","hash":"b7d437882a4b32cd5b52cbd6c5b20641c887867e","datavalue":{"value":{"text":"Applications of maximum queue lengths to call center management","language":"en"},"type":"monolingualtext"},"datatype":"monolingualtext"},"type":"statement","id":"Q856676$3B372352-5263-48FB-8246-170F8A7C4E22","rank":"normal"}],"P225":[{"mainsnak":{"snaktype":"value","property":"P225","hash":"583e7cfafe2bb2a9a8383c855254c82837476720","datavalue":{"value":"1102.90015","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q856676$F71B0D13-D5CD-4F1D-A26C-275A7FBEBEA8","rank":"normal"}],"P16":[{"mainsnak":{"snaktype":"value","property":"P16","hash":"ac0583d37ce4a684706ec462b6efa35986f2e904","datavalue":{"value":{"entity-type":"item","numeric-id":219416,"id":"Q219416"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$22308486-D59C-4341-94C7-B3C5D215A4E0","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P16","hash":"9d9a9b8694be9a08c96c491a741c80a9d6530008","datavalue":{"value":{"entity-type":"item","numeric-id":304205,"id":"Q304205"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$234E31F6-71CE-452A-8F81-208D411203C5","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P16","hash":"75796e2bd20bce903afaa8e2c37595ae9d9aef9a","datavalue":{"value":{"entity-type":"item","numeric-id":207026,"id":"Q207026"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$5CC46B4A-46E9-409D-B822-47C61925E401","rank":"normal"}],"P200":[{"mainsnak":{"snaktype":"value","property":"P200","hash":"e630590c5ca6e787c3c7b5e291898405495fea2b","datavalue":{"value":{"entity-type":"item","numeric-id":162215,"id":"Q162215"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$8B6DB362-AE88-42AF-804B-3B7F23C875AB","rank":"normal"}],"P28":[{"mainsnak":{"snaktype":"value","property":"P28","hash":"f69fd7e33e5959021461630cbc83478a74a6768f","datavalue":{"value":{"time":"+2006-12-07T00:00:00Z","timezone":0,"before":0,"after":0,"precision":11,"calendarmodel":"http://www.wikidata.org/entity/Q1985727"},"type":"time"},"datatype":"time"},"type":"statement","id":"Q856676$EA1AAC71-105D-4E14-8500-D0F84635D8C8","rank":"normal"}],"P226":[{"mainsnak":{"snaktype":"value","property":"P226","hash":"9698cd8c2ef5954df0ca7b245f8ac8962391d4ea","datavalue":{"value":"90B22","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q856676$1DD4871A-B853-48B0-8E5B-1D3D767EC2A7","rank":"normal"}],"P1451":[{"mainsnak":{"snaktype":"value","property":"P1451","hash":"1484e6553e5234488cee17d869e4e1360032d6d2","datavalue":{"value":"5078748","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q856676$D4207B6F-32F9-462F-8196-E4A9D36FAFD3","rank":"normal"}],"P1450":[{"mainsnak":{"snaktype":"value","property":"P1450","hash":"c7f3050b7e2b109999df07f1160989f8b71a7a1a","datavalue":{"value":"call center","type":"string"},"datatype":"string"},"type":"statement","id":"Q856676$4F2389A7-8BE2-40C7-B56F-C09BB3511B76","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"dcfe2f3418123f7534c5196bb56c0ef440e636fa","datavalue":{"value":"maximum queue length","type":"string"},"datatype":"string"},"type":"statement","id":"Q856676$2676E310-92E0-435A-84CB-F86FE6C9B9F3","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"58cc93185e516b56218a149f34d485863d7d6dc3","datavalue":{"value":"level dependent quasi-birth-and-death processes","type":"string"},"datatype":"string"},"type":"statement","id":"Q856676$43234E1E-6DFC-42C7-B262-AE1AEDEA8154","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"85253ba7342c40225174250042b30f2cf99a0bc0","datavalue":{"value":"customer behavior","type":"string"},"datatype":"string"},"type":"statement","id":"Q856676$2217C060-4467-4AB3-9B3E-1332EF08CFF3","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"4798df4862410da077d7ced9a5e5622de2c96b14","datavalue":{"value":"routing rules","type":"string"},"datatype":"string"},"type":"statement","id":"Q856676$13417A85-4745-49FE-8F17-0DA4D8EAAF4C","rank":"normal"}],"P1460":[{"mainsnak":{"snaktype":"value","property":"P1460","hash":"57f7fea50d2ce1b39b695c4a1313582eed405e38","datavalue":{"value":{"entity-type":"item","numeric-id":5976449,"id":"Q5976449"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$9B0082F9-686E-4989-B79C-94E569726E53","rank":"normal"}],"P205":[{"mainsnak":{"snaktype":"value","property":"P205","hash":"7fe426b28b252d4ba582a106e3396a9e11203f48","datavalue":{"value":"https://doi.org/10.1016/j.cor.2005.05.020","type":"string"},"datatype":"url"},"type":"statement","id":"Q856676$FB97273F-F0AA-4E90-A42C-6301A7B29FCE","rank":"normal"}],"P388":[{"mainsnak":{"snaktype":"value","property":"P388","hash":"01b368fad5b6acfd1bf621127f57e174b71b37d2","datavalue":{"value":"W2086862457","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q856676$6B6F112B-E676-49D5-A178-77F6ADB2353E","rank":"normal"}],"P223":[{"mainsnak":{"snaktype":"value","property":"P223","hash":"8e193d8005adca797d8f86623e1eb0d2f87788f8","datavalue":{"value":{"entity-type":"item","numeric-id":1854722,"id":"Q1854722"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$6AE7B0BA-2315-412C-A695-DE3371087404","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"7cecae9317e37695091cbcb3d51d16c2e3e181b0","datavalue":{"value":{"entity-type":"item","numeric-id":703289,"id":"Q703289"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$71740396-8D41-4342-8C5B-0CADD356EEA0","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"ceba46794d7a6a65ee5c47a78625a9bef2863f43","datavalue":{"value":{"entity-type":"item","numeric-id":1881626,"id":"Q1881626"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$8FB08C10-5158-4197-8D8E-3A9A737D2711","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"7ceb92f122e83ca574d2a6779511049de7679a91","datavalue":{"value":{"entity-type":"item","numeric-id":3116631,"id":"Q3116631"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$18E06A97-DB24-4872-851F-63AA2CFBF7D4","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"e749028c0dd894cdfabbb9e36ead4f3647d00f60","datavalue":{"value":{"entity-type":"item","numeric-id":4953884,"id":"Q4953884"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$704879EB-85FE-4492-B65A-757D46277145","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"607c05a705d0599a0b5ce1ef0ad7822756779450","datavalue":{"value":{"entity-type":"item","numeric-id":1969156,"id":"Q1969156"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$C31412EB-50DC-47C7-B994-EF80A361ECF2","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"c8601a913074db3a9d8fc25a82e2d917ea2f777f","datavalue":{"value":{"entity-type":"item","numeric-id":1098502,"id":"Q1098502"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$C1577D61-0173-4725-B02E-C418390E80EE","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"e5f5f7edecfe78dc5327ada740447c5c0e9aa7a3","datavalue":{"value":{"entity-type":"item","numeric-id":5334661,"id":"Q5334661"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$2C1DBD30-BF73-4D65-96E1-218638F5173B","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"12deb3203f00822876a54d3124ae9089dcfe2508","datavalue":{"value":{"entity-type":"item","numeric-id":2746234,"id":"Q2746234"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$80749C06-A7A1-4424-BBBB-BB0CE0F39B58","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"a7a355cb24cbfdab40e310733b603f3b71b604fe","datavalue":{"value":{"entity-type":"item","numeric-id":1881623,"id":"Q1881623"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$11F21CF2-52BD-4E76-853C-845C7AAA8515","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"2557b0e88aca872a2abcbe96a02f5dd6caf05e4c","datavalue":{"value":{"entity-type":"item","numeric-id":4236284,"id":"Q4236284"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$8CA81161-AA34-49BC-B8AA-F7DF164D5A4E","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"ef9588afc6b0ebdb603b5e01a1cad27f0e12fd6d","datavalue":{"value":{"entity-type":"item","numeric-id":2892318,"id":"Q2892318"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$821337C8-0CC9-4998-86BA-B12DE37DCF4E","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"15940de276ea2a44cd0371939213cd243a46f098","datavalue":{"value":{"entity-type":"item","numeric-id":3713291,"id":"Q3713291"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$18626D2F-84BC-4CA9-93AF-007AEA55904B","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"e1a51fbbedcd06a44b24118b2af7c31c64b2001b","datavalue":{"value":{"entity-type":"item","numeric-id":4281932,"id":"Q4281932"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q856676$A6D62394-87CB-4491-B140-305725C02F95","rank":"normal"}],"P27":[{"mainsnak":{"snaktype":"value","property":"P27","hash":"8e9886df5a3a8cb35a9f6e88eccec5c6718f60fa","datavalue":{"value":"10.1016/J.COR.2005.05.020","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q856676$840589A5-DCDA-4737-82D5-1C678768D1E0","rank":"normal"}],"P1643":[{"mainsnak":{"snaktype":"value","property":"P1643","hash":"e33e27bd61790592e9152ac4d90e1133e068ff6b","datavalue":{"value":{"entity-type":"item","numeric-id":4393919,"id":"Q4393919"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"0680d78a3ec0aa64e9b56f95077be8077a625ca8","datavalue":{"value":{"amount":"+0.7735287547111511","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q856676$AA24892D-EDBD-4D8C-B412-776E19DDC8F4","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"18ddc5604b76f0354e3ad29605ae4da3421e18c1","datavalue":{"value":{"entity-type":"item","numeric-id":3138426,"id":"Q3138426"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"70d192930df2a88093d5db2c965565785e70fe31","datavalue":{"value":{"amount":"+0.7642634510993958","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q856676$E3E92A5E-8AEE-4415-80ED-2B05E8524704","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"16761622edeb03855b2623664dc279d80538131e","datavalue":{"value":{"entity-type":"item","numeric-id":1854722,"id":"Q1854722"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"c4afa3a0993e53cdf4a5cfef51f0894f64ef01ef","datavalue":{"value":{"amount":"+0.7640298008918762","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q856676$1A7A6E2B-56F6-4A67-9A7D-7517976456E2","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"9579ca7a2a448df9565c241fce1056e68a1d2b02","datavalue":{"value":{"entity-type":"item","numeric-id":4678206,"id":"Q4678206"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"94e3761a6594bbf28a7a102bc5e9202cb7f56773","datavalue":{"value":{"amount":"+0.7546124458312988","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q856676$EB08FE2E-47AC-46C5-AFBE-ADDC0369B720","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"f642c3b7b709cfea25e1f5436b349d9f7244e0d5","datavalue":{"value":{"entity-type":"item","numeric-id":3796474,"id":"Q3796474"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"2a9770852b5369369d900cd6caa39e4a1feb7512","datavalue":{"value":{"amount":"+0.7503674626350403","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q856676$9EB63664-C49E-4FD2-B5B6-470002835D68","rank":"normal"}]},"sitelinks":{"mardi":{"site":"mardi","title":"Publication:856676","badges":[],"url":"https://portal.mardi4nfdi.de/wiki/Publication:856676"}}}}}