{"entities":{"Q965108":{"pageid":966956,"ns":120,"title":"Item:Q965108","lastrevid":65684262,"modified":"2026-04-12T04:20:11Z","type":"item","id":"Q965108","labels":{"en":{"language":"en","value":"Workload forecasting for a call center: methodology and a case study"}},"descriptions":{"en":{"language":"en","value":"scientific article; zbMATH DE number 5696884"}},"aliases":{},"claims":{"P31":[{"mainsnak":{"snaktype":"value","property":"P31","hash":"fd5912e4dab4b881a8eb0eb27e7893fef55176ad","datavalue":{"value":{"entity-type":"item","numeric-id":56887,"id":"Q56887"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$441BA0A1-F29E-4968-A754-005080267837","rank":"normal"}],"P159":[{"mainsnak":{"snaktype":"value","property":"P159","hash":"204d116c162b5e10715e6e264080e089b96370ff","datavalue":{"value":{"text":"Workload forecasting for a call center: methodology and a case study","language":"en"},"type":"monolingualtext"},"datatype":"monolingualtext"},"type":"statement","id":"Q965108$44FF8E4B-C0E9-4503-B753-E64725EBC0B6","rank":"normal"}],"P225":[{"mainsnak":{"snaktype":"value","property":"P225","hash":"f37fc5963a21f59d8eb5d85933cf38d0009b73f3","datavalue":{"value":"1185.62204","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q965108$B5B54E76-E3FA-44BF-932E-424B846F2139","rank":"normal"}],"P27":[{"mainsnak":{"snaktype":"value","property":"P27","hash":"ca967961fe5d81a5e9069ed28c7a5f114961c5a4","datavalue":{"value":"10.1214/09-AOAS255","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q965108$116285F6-8D38-498E-928F-AED6C9355F93","rank":"normal"}],"P16":[{"mainsnak":{"snaktype":"value","property":"P16","hash":"7227eb78b6b66e0a4426465857aafde2d0064b12","datavalue":{"value":{"entity-type":"item","numeric-id":965107,"id":"Q965107"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$EC07E50A-3195-418A-8018-1A447BC14EAB","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P16","hash":"313df30f614aa8b27a2e526f7d947edfebe0297b","datavalue":{"value":{"entity-type":"item","numeric-id":607631,"id":"Q607631"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$1AF9D5B9-AA55-48B0-B080-3ABEC2544869","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P16","hash":"ed4368ed285c2008bcfb79108df0099cc3a0a228","datavalue":{"value":{"entity-type":"item","numeric-id":169015,"id":"Q169015"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$12A51F97-B606-4D5F-A8EE-920E2F60E150","rank":"normal"}],"P200":[{"mainsnak":{"snaktype":"value","property":"P200","hash":"4102646a184533068ef36ec87782fa4b23ee7fb0","datavalue":{"value":{"entity-type":"item","numeric-id":58072,"id":"Q58072"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$0E1F1FF5-5188-4553-9FFE-C33CEB646F6F","rank":"normal"}],"P28":[{"mainsnak":{"snaktype":"value","property":"P28","hash":"4c94577583f3aba69a0209f76777f283262f5429","datavalue":{"value":{"time":"+2010-04-21T00:00:00Z","timezone":0,"before":0,"after":0,"precision":11,"calendarmodel":"http://www.wikidata.org/entity/Q1985727"},"type":"time"},"datatype":"time"},"type":"statement","id":"Q965108$6E7D88A3-6557-4B8D-8525-1C7D6DB16583","rank":"normal"}],"P205":[{"mainsnak":{"snaktype":"value","property":"P205","hash":"ef4373e530b1f0d6a200239ae8d322d190ade9e8","datavalue":{"value":"https://arxiv.org/abs/1009.5741","type":"string"},"datatype":"url"},"type":"statement","id":"Q965108$A331EFE6-8E2D-46FB-A09C-F7DABAA31A71","rank":"normal"}],"P226":[{"mainsnak":{"snaktype":"value","property":"P226","hash":"e9346085d60be28408fef896a766fd17448247d7","datavalue":{"value":"62P99","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q965108$FC69473B-2B05-48F9-9E0A-E170F92E9D43","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"88c615ec8f95e3ecd3c6f6adb9a625d37a420ec1","datavalue":{"value":"60K30","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q965108$0FB1BBF0-C2FB-4E50-A949-9E4C9148523C","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"306e8f65eab4f086795d9337f8e86ca94ed2db57","datavalue":{"value":"90B50","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q965108$92BDB6A1-B7D0-438F-8E24-2271BD905B23","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P226","hash":"8c3a7678e788608ec4877eed0c7585e06c0f97ef","datavalue":{"value":"62M99","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q965108$DA796366-13CC-402B-950E-B3980FB42B1A","rank":"normal"}],"P1451":[{"mainsnak":{"snaktype":"value","property":"P1451","hash":"36d2c37423d434d0563ba98b76fae04f98b6d17d","datavalue":{"value":"5696884","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q965108$87B60530-4C3B-45F0-B831-DC705B586422","rank":"normal"}],"P1450":[{"mainsnak":{"snaktype":"value","property":"P1450","hash":"4e2f35605f32aee3d25321feefc3bc02dd53210b","datavalue":{"value":"call centers","type":"string"},"datatype":"string"},"type":"statement","id":"Q965108$493C4406-D9E0-4FAD-B88B-D2FB4162E096","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"c4e3fffba56ca225b0d50094341b6b8a44ff86ae","datavalue":{"value":"QED regime","type":"string"},"datatype":"string"},"type":"statement","id":"Q965108$B37EB85B-C2B5-4C90-94C6-A09C3759E5FB","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"c0054f56e529876f5048b3badd3b33aee73399e5","datavalue":{"value":"square-root staffing","type":"string"},"datatype":"string"},"type":"statement","id":"Q965108$443CB9BC-DE68-4500-8362-54869C4D1205","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"2fcde78793acb87f2e87f186d776490c37af5c61","datavalue":{"value":"forecasting arrival count","type":"string"},"datatype":"string"},"type":"statement","id":"Q965108$14246DC0-A559-4F7D-871A-157EC570E419","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1450","hash":"08bda351d7be11b5a49a7a002f8b6ae335782eac","datavalue":{"value":"exogenous variables","type":"string"},"datatype":"string"},"type":"statement","id":"Q965108$63A056D9-AE3A-45D2-B175-CA51D2CA9A40","rank":"normal"}],"P1463":[{"mainsnak":{"snaktype":"value","property":"P1463","hash":"b2f45492d0a9ee38c7f6f7ea29a7881599069d9b","datavalue":{"value":{"entity-type":"item","numeric-id":13519,"id":"Q13519"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$39083EB3-F611-4E36-B4C3-725D3600F443","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1463","hash":"2c2e1e017f62ec3e928dab10cf152eddee80b3f1","datavalue":{"value":{"entity-type":"item","numeric-id":23226,"id":"Q23226"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$EC75A0F5-7204-4222-BBD1-799DE2B64CB6","rank":"normal"}],"P1460":[{"mainsnak":{"snaktype":"value","property":"P1460","hash":"57f7fea50d2ce1b39b695c4a1313582eed405e38","datavalue":{"value":{"entity-type":"item","numeric-id":5976449,"id":"Q5976449"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$E34E3031-0DD9-4270-AD82-A40862C23DA1","rank":"normal"}],"P223":[{"mainsnak":{"snaktype":"value","property":"P223","hash":"3e4dc7ff7cdae44d9b202da8a878e190b06a1d63","datavalue":{"value":{"entity-type":"item","numeric-id":965108,"id":"Q965108"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$7A5F5F1D-7C12-4D75-BF8E-16886DE04B4E","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"4b8d0a400e4ee4f4bf912ec76dc886dcc88d348a","datavalue":{"value":{"entity-type":"item","numeric-id":4656707,"id":"Q4656707"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$98E3939E-5A92-40A5-A61E-57645DF9F90F","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"103aa95f64434493cce5a3031db3a4c361dc5d2a","datavalue":{"value":{"entity-type":"item","numeric-id":3114909,"id":"Q3114909"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$F0553E67-3366-4CC9-9B22-0210BD3416ED","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"ffc9042ab4d1602759c54f8532c4a6eac71f15c0","datavalue":{"value":{"entity-type":"item","numeric-id":3637408,"id":"Q3637408"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$DB298B52-3851-4799-94B5-ED37F60EFD8F","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"2f5e7f4c19214b24cb654fcd52bef02bce928c28","datavalue":{"value":{"entity-type":"item","numeric-id":5754793,"id":"Q5754793"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$820E93C2-C125-4322-A17A-62A568D0B07B","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"7bf7769000ca2e426988eb6ef78565f3c2a86fb5","datavalue":{"value":{"entity-type":"item","numeric-id":4826756,"id":"Q4826756"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$EE0BCB9E-5EEB-4D76-9A75-DE0D041CCC8E","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"7b2bb3bb29a0f587cbc7cf06a465655d1a0abec4","datavalue":{"value":{"entity-type":"item","numeric-id":3117693,"id":"Q3117693"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$839BD868-9A70-49F5-92DB-F79FF0B1DD13","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"e23785072f5caca91c5dd93729c5e1e3a5d51a35","datavalue":{"value":{"entity-type":"item","numeric-id":4102628,"id":"Q4102628"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$681DFB1D-7EED-440E-9697-A5FA96BBFEB0","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"9a45ecbbcccf6020d7668e81535a3684d2db84b8","datavalue":{"value":{"entity-type":"item","numeric-id":4781099,"id":"Q4781099"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$CEE7B7BD-35CB-42F1-8D72-F1571CA4E1D3","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"93a059b9b6e3dd63a90a47f0a945977eeb5d6885","datavalue":{"value":{"entity-type":"item","numeric-id":3100417,"id":"Q3100417"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$1A047CCF-9A46-4416-83D1-E61151BC83B7","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"9df2cc68c99da262eddb5e91ba9e132c003eb1c7","datavalue":{"value":{"entity-type":"item","numeric-id":3998435,"id":"Q3998435"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$04845218-AED8-41C0-B75D-D923550F55DA","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"cbc533ab2899f52bd220a7ea5b6683ca607da99b","datavalue":{"value":{"entity-type":"item","numeric-id":3747471,"id":"Q3747471"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$D7D0F976-A346-4406-A3AD-AD04295BA440","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"a6185924d088a86cfafec0b16a76040ed6844167","datavalue":{"value":{"entity-type":"item","numeric-id":5467289,"id":"Q5467289"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$B0201F7A-467E-470D-B81E-D10E6EACE9C0","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"4acdbf9fe4abb585964d60f00f9661ab41ce6487","datavalue":{"value":{"entity-type":"item","numeric-id":2271338,"id":"Q2271338"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$6EF3FD3B-DEE3-4ECD-849C-4F55F2E0479C","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"33dd063aa6a5dd040d59ef11591bc080aedc5c0b","datavalue":{"value":{"entity-type":"item","numeric-id":3117689,"id":"Q3117689"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$12505C2C-7CBD-41AA-A80F-A867CF941ACB","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"edc672bfd33a370e0fbf5f5e46efac73d8249368","datavalue":{"value":{"entity-type":"item","numeric-id":3632581,"id":"Q3632581"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$A488F7BF-3CDD-4390-9C1B-C3E454AAD191","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"d25b5a3c93e3f5d33a6eca002a0e925f11066ab2","datavalue":{"value":{"entity-type":"item","numeric-id":3115446,"id":"Q3115446"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$4B423A59-1989-47C9-A232-962C5A9ED6D3","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"820962f6ff4c2088d38030b17d1dc8ec55f78e37","datavalue":{"value":{"entity-type":"item","numeric-id":3524584,"id":"Q3524584"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$9114483A-064B-4530-889A-A2EEC075D87C","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P223","hash":"659cf19462a2920911b890b3155bcb553c89b288","datavalue":{"value":{"entity-type":"item","numeric-id":812134,"id":"Q812134"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","id":"Q965108$6437EE3C-5CB1-4AF1-8A4D-F7786BF77855","rank":"normal"}],"P388":[{"mainsnak":{"snaktype":"value","property":"P388","hash":"fafd2d453dd18148437280b47d6888e7bba2301b","datavalue":{"value":"W2171919935","type":"string"},"datatype":"external-id"},"type":"statement","id":"Q965108$66D2B281-FA19-427B-8F8A-BB2C0CD6A163","rank":"normal"}],"P1643":[{"mainsnak":{"snaktype":"value","property":"P1643","hash":"4d886ddb6ba6a063eec9e81f620af9780a5d827c","datavalue":{"value":{"entity-type":"item","numeric-id":5051169,"id":"Q5051169"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"f34823ad97054f3c16f35bb832cc0791a9e1c957","datavalue":{"value":{"amount":"+0.8175338506698608","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q965108$99518C0E-593E-4B66-9649-468CAC799EDC","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"52304a4aa7ffa2ecc441b22ee213648a2af496ec","datavalue":{"value":{"entity-type":"item","numeric-id":2271338,"id":"Q2271338"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"6f68f8551713317c6d7aaf09c076a7a89c72ab79","datavalue":{"value":{"amount":"+0.8037834763526917","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q965108$D20B6805-6095-4D1C-BE6F-916B342D63C2","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"483151ad0d576def47fb7fe622ea21e6cecf126e","datavalue":{"value":{"entity-type":"item","numeric-id":3632581,"id":"Q3632581"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"a26afa636c6c5de379ace96d2d99583dc68bcc42","datavalue":{"value":{"amount":"+0.782523512840271","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q965108$BB12E6DB-3700-478E-8B82-D4727C22543D","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"d523f0d9eaf7a5fb266e2a781fb0f4d7436a920f","datavalue":{"value":{"entity-type":"item","numeric-id":1306449,"id":"Q1306449"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"e99f750dc065740b1feffc9b7f9a2fd8bdb7a423","datavalue":{"value":{"amount":"+0.7756710052490234","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q965108$B46209AD-B044-496A-938B-F344E94077AD","rank":"normal"},{"mainsnak":{"snaktype":"value","property":"P1643","hash":"de3f92a9594234303891fda25bb45ddefee2db1d","datavalue":{"value":{"entity-type":"item","numeric-id":3100378,"id":"Q3100378"},"type":"wikibase-entityid"},"datatype":"wikibase-item"},"type":"statement","qualifiers":{"P1659":[{"snaktype":"value","property":"P1659","hash":"e50030ee9539a71286574ff95d87953f1db55574","datavalue":{"value":{"amount":"+0.7730514407157898","unit":"1"},"type":"quantity"},"datatype":"quantity"}],"P1660":[{"snaktype":"value","property":"P1660","hash":"a327a09ea0305e98d5cf33bd4036320e19f2aed0","datavalue":{"value":{"entity-type":"item","numeric-id":6821328,"id":"Q6821328"},"type":"wikibase-entityid"},"datatype":"wikibase-item"}]},"qualifiers-order":["P1659","P1660"],"id":"Q965108$457F1183-2ACB-40D8-9A7C-7B50D77DA986","rank":"normal"}]},"sitelinks":{"mardi":{"site":"mardi","title":"Workload forecasting for a call center: methodology and a case study","badges":[],"url":"https://portal.mardi4nfdi.de/wiki/Workload_forecasting_for_a_call_center:_methodology_and_a_case_study"}}}}}