Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective (Q3114891): Difference between revisions
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Latest revision as of 18:22, 19 March 2024
scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective |
scientific article |
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Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective (English)
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19 February 2012
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customer expectation
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delivery-time commitment
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queueing theory
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gap model of quality
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