Towards ``zero abandonments'' in call center performance (Q5954826): Difference between revisions

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scientific article; zbMATH DE number 1702056
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English
Towards ``zero abandonments'' in call center performance
scientific article; zbMATH DE number 1702056

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    Towards ``zero abandonments'' in call center performance (English)
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    2001
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    Manpower planning
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    Call center planning
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    Marketing
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