Customer satisfaction analysis: identification of key drivers. (Q1420469): Difference between revisions

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Latest revision as of 08:26, 30 July 2024

scientific article
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Customer satisfaction analysis: identification of key drivers.
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    Customer satisfaction analysis: identification of key drivers. (English)
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    2 February 2004
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    Customer satisfaction
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    Kano theory
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    Cooperative games
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    Shapley value
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    Attributable risk
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