Agent scheduling in a multiskill call center (Q1040727): Difference between revisions
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| Property / DOI: 10.1007/s10288-008-0078-4 / rank | |||
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| Property / describes a project that uses: ContactCenters / rank | |||
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| Property / MaRDI profile type: MaRDI publication profile / rank | |||
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| Property / full work available at URL: https://doi.org/10.1007/s10288-008-0078-4 / rank | |||
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| Property / OpenAlex ID: W2154888004 / rank | |||
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| Property / cites work: Staffing Multiskill Call Centers via Linear Programming and Simulation / rank | |||
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| Property / DOI: 10.1007/S10288-008-0078-4 / rank | |||
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Latest revision as of 14:28, 10 December 2024
scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Agent scheduling in a multiskill call center |
scientific article |
Statements
Agent scheduling in a multiskill call center (English)
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25 November 2009
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call center
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integer programming
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linear programming
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scheduling problem
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