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Property / author: Richard D. Metters / rank
 
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Property / full work available at URL: https://doi.org/10.1016/0377-2217(95)00316-9 / rank
 
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Latest revision as of 17:30, 28 May 2024

scientific article
Language Label Description Also known as
English
Mathematical models of service
scientific article

    Statements

    Mathematical models of service (English)
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    22 February 1999
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    service
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    service quality
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    customer satisfaction
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    customer retention
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    return on quality (ROQ)
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    service productivity
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