Personnel scheduling in the call center industry (Q2644376): Difference between revisions

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+https://doi.org/10.1007/s10288-006-0008-2
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+W2038891142
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+Queueing models of call centers: An introduction
@@ Property / cites work: Queueing models of call centers: An introduction / rank @@
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+Local search for shift design.
@@ Property / cites work: Local search for shift design. / rank @@
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+Publication:2644376