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Convergence of a queueing system in heavy traffic with general patience-time distributions
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    Convergence of a queueing system in heavy traffic with general patience-time distributions (English)
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    11 October 2011
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    stochastic control
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    controlled queueing systems
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    heavy traffic theory
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    diffusion approximations
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    customer abandonment
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    customer impatience
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    reneging
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