Mathematical models of service (Q1278234): Difference between revisions
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| Property / author: Richard D. Metters / rank | |||
Revision as of 10:18, 21 February 2024
scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Mathematical models of service |
scientific article |
Statements
Mathematical models of service (English)
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22 February 1999
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service
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service quality
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customer satisfaction
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customer retention
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return on quality (ROQ)
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service productivity
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