Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective (Q3114891): Difference between revisions
From MaRDI portal
Added link to MaRDI item. |
Set profile property. |
||
| Property / MaRDI profile type | |||
| Property / MaRDI profile type: MaRDI publication profile / rank | |||
Normal rank | |||
Revision as of 09:45, 5 March 2024
scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective |
scientific article |
Statements
Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective (English)
0 references
19 February 2012
0 references
customer expectation
0 references
delivery-time commitment
0 references
queueing theory
0 references
gap model of quality
0 references
