Agent scheduling in a multiskill call center (Q1040727): Difference between revisions

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Latest revision as of 05:00, 2 July 2024

scientific article
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Agent scheduling in a multiskill call center
scientific article

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    Agent scheduling in a multiskill call center (English)
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    25 November 2009
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    call center
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    integer programming
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    linear programming
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    scheduling problem
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