A data-driven methodology for evaluating and optimizing call center IVRs (Q1857827): Difference between revisions
From MaRDI portal
Added link to MaRDI item. |
Set profile property. |
||
| Property / MaRDI profile type | |||
| Property / MaRDI profile type: MaRDI publication profile / rank | |||
Normal rank | |||
Revision as of 04:57, 5 March 2024
scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | A data-driven methodology for evaluating and optimizing call center IVRs |
scientific article |
Statements
A data-driven methodology for evaluating and optimizing call center IVRs (English)
0 references
19 February 2003
0 references
call centers
0 references
interactive voice response
0 references
assessment
0 references
user-centric design
0 references
usability re-engineering
0 references
cost-benefit analysis
0 references
