Improving Service by Informing Customers About Anticipated Delays (Q3116631): Difference between revisions

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Revision as of 09:46, 5 March 2024

scientific article
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Improving Service by Informing Customers About Anticipated Delays
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    Improving Service by Informing Customers About Anticipated Delays (English)
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    12 February 2012
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    service systems
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    telephone call centers
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    balking
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