Reservation, a tool to reduce the balking effect and the probability of delay (Q1728361): Difference between revisions

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+Queueing model for call blending in call centers
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+Cyclic reservation schemes for efficient operation of multiple-queue single-server systems
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+Statistical Analysis of a Telephone Call Center
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+Markov chain models of a telephone call center with call blending
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+A Call-Routing Problem with Service-Level Constraints
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+OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS
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+On Poisson Queue with Two Heterogeneous Servers
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+Control of a Heterogeneous Two-Server Exponential Queueing System
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+Monotone control of queueing systems with heterogeneous servers
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+A discrete-time analysis of the cyclic reservation multiple access protocol
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