OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS (Q5358051)

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scientific article; zbMATH DE number 6776133
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English
OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS
scientific article; zbMATH DE number 6776133

    Statements

    title
    OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS (English)
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    author
    G. M. Koole
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    Bo Friis Nielsen
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    T. B. Nielsen
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    publication date
    19 September 2017
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    Identifiers

    Mathematics Subject Classification ID
    90B22
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    60K25
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    90C40
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    zbMATH DE Number
    6776133
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