Workloads and waiting times in single-server systems with multiple customer classes (Q1823562)

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Workloads and waiting times in single-server systems with multiple customer classes
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    Workloads and waiting times in single-server systems with multiple customer classes (English)
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    1989
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    single-server multi-class service systems
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    mean waiting times
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    work decomposition
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    conservation law for mean waiting times
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