Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers (Q474796)

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Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers
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    Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers (English)
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    24 November 2014
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