Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches
From MaRDI portal
Publication:1278682
DOI10.1016/S0377-2217(96)00349-9zbMath0953.90530MaRDI QIDQ1278682
Publication date: 22 April 1999
Published in: European Journal of Operational Research (Search for Journal in Brave)
Related Items (10)
Comparative efficiency analysis of Portuguese bank branches ⋮ Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector ⋮ Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: evidence from a U.S.bank application ⋮ Technical and managerial efficiency assessment of European banks using a conditional nonparametric approach ⋮ Regulation adaptive strategy and bank efficiency: a network slacks-based measure with shared resources ⋮ A multidimensional approach to measuring bank branch efficiency ⋮ Profitability of a sample of Portuguese bank branches and its decomposition into technical and allocative components ⋮ A quasi-concave DEA model with an application for bank branch performance evaluation ⋮ Managing cost efficiency of bank branches : an empirical study for the “Commercial Bank of Greece” ⋮ Efficiency of financial institutions: International survey and directions for future research
Cites Work
- Unnamed Item
- Assessing the comparative spatial disadvantage (CSD) of regions in the European Union using non-radial data envelopment analysis methods
- Weights restrictions and value judgements in data envelopment analysis: Evolution, development and future directions
- A Comparison of Data Envelopment Analysis and Artificial Neural Networks as Tools for Assessing the Efficiency of Decision Making Units
This page was built for publication: Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Green bank branches
