Models and approximations for call center design
From MaRDI portal
Publication:1405350
DOI10.1023/A:1024501601020zbMath1026.60103MaRDI QIDQ1405350
David L. Jagerman, Benjamin Melamed
Publication date: 25 August 2003
Published in: Methodology and Computing in Applied Probability (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1023/a:1024501601020
analytic approximation; \(\text{M/G/}n\) queues; multiple customer streams; priority scaling-Erlang approximation
60K25: Queueing theory (aspects of probability theory)
60K20: Applications of Markov renewal processes (reliability, queueing networks, etc.)
60K30: Applications of queueing theory (congestion, allocation, storage, traffic, etc.)
Related Items
Coping with production time variability via dynamic lead-time quotation, Waiting and sojourn times in a multi-server queue with mixed priorities, Approximations for the waiting-time distribution in an \(M/PH/c\) priority queue, An approximation for multi-server queues with deterministic reneging times, Approximations for the \(M/GI/N +GI\) type call center