Banking customer satisfaction evaluation: a three-way factor perspective
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Publication:1928207
DOI10.1007/s11634-012-0118-yzbMath1256.62061WikidataQ57599374 ScholiaQ57599374MaRDI QIDQ1928207
Paolo Mariani, Caterina Liberati
Publication date: 2 January 2013
Published in: Advances in Data Analysis and Classification. ADAC (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11634-012-0118-y
62H25: Factor analysis and principal components; correspondence analysis
62P05: Applications of statistics to actuarial sciences and financial mathematics
91G70: Statistical methods; risk measures
Uses Software
Cites Work
- Representation, synthesis, variability and data preprocessing of a three-way data set
- Principal component analysis of three-mode data by means of alternating least squares algorithms
- Hierarchical relations among three-way methods
- Multiple factor analysis (AFMULT package)
- Customer satisfaction measurement in the private bank sector.
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