Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management

DOI10.1214/08-AOAS164zbMath1400.62350arXiv0807.4071OpenAlexW3099646542MaRDI QIDQ2271338

Haipeng Shen, Jianhua Z. Huang

Publication date: 7 August 2009

Published in: The Annals of Applied Statistics (Search for Journal in Brave)

Full work available at URL: https://arxiv.org/abs/0807.4071

zbMATH Keywords

singular value decompositiondimension reductionqueueing systemsvector time seriesfactor modelpenalized likelihoodforecast updatingservice engineering

Mathematics Subject Classification ID

Time series, auto-correlation, regression, etc. in statistics (GARCH) (62M10) Applications of statistics in engineering and industry; control charts (62P30) Theory of organizations, manpower planning in operations research (90B70)

Related Items (6)

Baycount: a Bayesian decomposition method for inferring tumor heterogeneity using RNA-seq counts ⋮ Statistical theory powering data science ⋮ Forecasting emergency medical service call arrival rates ⋮ Call center arrival modeling: A Bayesian state-space approach ⋮ Workload forecasting for a call center: methodology and a case study ⋮ To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers

Cites Work

• The root-unroot algorithm for density estimation as implemented via wavelet block thresholding
• Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
• Heavy-Traffic Limits for Queues with Many Exponential Servers
• Lower Rank Approximation of Matrices by Least Squares with Any Choice of Weights
• Statistical Analysis of a Telephone Call Center
• Elements of multivariate time series analysis.
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