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scientific article
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scientific article

    Statements

    author
    Sumeet Kumar Sharma
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    Rakesh Kumar
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    publication date
    14 March 2016
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    zbMATH Keywords
    reneging
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    balking
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    feedback
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    probability of customer retention
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    steady-state solution
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    performance measures
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    Identifiers

    zbMATH DE Number
    6555493
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