A directed topic model applied to call center improvement

DOI10.1002/asmb.2123zbMath1409.62127OpenAlexW1943051950MaRDI QIDQ4628721

Theodore T. Allen, Anthony Afful-Dadzie, Hui Xiong

Publication date: 15 March 2019

Published in: Applied Stochastic Models in Business and Industry (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/asmb.2123

zbMATH Keywords

Gibbs samplingBayesian modelinglatent Dirichlet allocation

Mathematics Subject Classification ID

Applications of statistics to economics (62P20) Classification and discrimination; cluster analysis (statistical aspects) (62H30) Bayesian problems; characterization of Bayes procedures (62C10)

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Cites Work

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• Statistical topic models for multi-label document classification
• A correlated topic model of science
• 10.1162/jmlr.2003.3.4-5.993

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