Optimal call center forecasting and staffing (Q5051169)

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scientific article; zbMATH DE number 7621879
Language Label Description Also known as
English
Optimal call center forecasting and staffing
scientific article; zbMATH DE number 7621879

    Statements

    title
    Optimal call center forecasting and staffing (English)
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    author
    Sihan Ding
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    Ger Koole
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    publication date
    22 November 2022
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    zbMATH Keywords
    applied probability
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    call centers
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    error measurements
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    forecasting
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    staffing
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    Identifiers

    Mathematics Subject Classification ID
    90B22
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    60K25
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    62M20
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    zbMATH DE Number
    7621879
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