APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR THE CONTROL OF TIME-VARYING QUEUING SYSTEMS APPLIED TO CALL CENTERS WITH ABANDONMENTS AND RETRIALS
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Publication:5305593
DOI10.1017/S026996480999012XzbMath1183.90125MaRDI QIDQ5305593
Publication date: 22 March 2010
Published in: Probability in the Engineering and Informational Sciences (Search for Journal in Brave)
90B22: Queues and service in operations research
90B90: Case-oriented studies in operations research
90C39: Dynamic programming
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