A Two-Stage Approach for Improving Service Management in Retail Banking (Q5391922)

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scientific article; zbMATH DE number 5875903
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A Two-Stage Approach for Improving Service Management in Retail Banking
scientific article; zbMATH DE number 5875903

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    A Two-Stage Approach for Improving Service Management in Retail Banking (English)
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    7 April 2011
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    data envelopment analysis
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    data mining
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    finance and banking
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