The Error in Steady-State Approximations for the Time-Dependent Waiting Time Distribution

DOI10.1080/15326340701300886zbMath1135.90326MaRDI QIDQ5423133

Shane G. Henderson, Samuel G. Steckley

Publication date: 31 October 2007

Published in: Stochastic Models (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1080/15326340701300886

zbMATH Keywords

Poisson's equation; nonhomogeneous Poisson process; call center

Mathematics Subject Classification ID

60K25: Queueing theory (aspects of probability theory)

90B22: Queues and service in operations research

60K30: Applications of queueing theory (congestion, allocation, storage, traffic, etc.)

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