DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS (Q3612037)

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DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS
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    title
    DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS (English)
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    publication date
    3 March 2009
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    zbMATH DE Number
    5522621
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    author
    Sandjai Bhulai
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