Agent scheduling in a multiskill call center (Q1040727)

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Agent scheduling in a multiskill call center
scientific article

    Statements

    title
    Agent scheduling in a multiskill call center (English)
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    author
    Ornella Pisacane
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    published in
    4OR
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    publication date
    25 November 2009
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    zbMATH Keywords
    call center
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    integer programming
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    linear programming
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    scheduling problem
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    Identifiers

    Mathematics Subject Classification ID
    37M05
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    47N10
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    90C05
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    90C10
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    90B40
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    90B35
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    90B36
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    zbMATH DE Number
    5638489
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