Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management (Q2271338)

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Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management
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    Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management (English)
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    7 August 2009
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    dimension reduction
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    factor model
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    forecast updating
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    penalized likelihood
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    queueing systems
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    service engineering
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    singular value decomposition
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    vector time series
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