Personnel scheduling in the call center industry (Q2644376)

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scientific article
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Personnel scheduling in the call center industry
scientific article

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    title
    Personnel scheduling in the call center industry (English)
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    author
    Cyril Canon
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    published in
    4OR
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    publication date
    31 August 2007
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    Mathematics Subject Classification ID
    90B35
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    90B36
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    90B70
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    90C11
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    zbMATH DE Number
    5185695
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    zbMATH Keywords
    personnel scheduling
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    call center
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    dimensioning
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    exact methods
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    heuristics
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