Pooling Agents for Customer-Intensive Services

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Publication:6155022

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DOI10.1287/opre.2022.2259MaRDI QIDQ6155022

Shiliang Cui, Unnamed Author, Yongpin Zhou, Zhongbin Wang, Luyi Yang

Publication date: 13 March 2024

Published in: Operations Research (Search for Journal in Brave)

zbMATH Keywords

pooling customer satisfaction pay-for-performance strategic server agent payoff quality-speed tradeoff

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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