Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement (Q4367181)

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scientific article; zbMATH DE number 1091476
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Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement
scientific article; zbMATH DE number 1091476

    Statements

    title
    Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement (English)
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    author
    John D. Sterman
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    Nelson P. Repenning
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    Fred Kofman
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    publication date
    4 June 1998
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    Identifiers

    DOI
    10.1287/mnsc.43.4.503
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    zbMATH DE Number
    1091476
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