Differential queuing strategy considering customer time sensitivity

DOI10.3969/J.ISSN.1003-5060.2021.03.023MaRDI QIDQ3381167zbMATH OpenFDO

Authors Yinyin Guan, Kai Li

Publication date 29 September 2021

Full work available at URL https://doi.org/10.3969/J.ISSN.1003-5060.2021.03.023

zbMATH Keywords

cost functionrevenue functionservice systemtime sensitivity

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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Cited in

(3)

• Using different response-time requirements to smooth time-varying demand for service
• A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service
• Simulation of a queuing model with backup waiters and impatient customers

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