Exact analysis for multiserver queueing systems with cross selling

DOI10.1007/S10479-018-2924-XMaRDI QIDQ1730703zbMATH OpenOpenAlexWikidataFDO

Authors Mor Armony, Efrat Perel, Nir Perel, Uri Yechiali

Publication date 6 March 2019

Published in Annals of Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/s10479-018-2924-x

zbMATH Keywords

cross-sellingprobability generating functionsmatrix geometric

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25)

Recommendations

• Analysis of a multiserver queueing-inventory system
• Publication:4945035
• Analysis of a multiserver queue with setup times
• Approximations for multi-server queues: System interpolations
• Analysis of discrete-time multiserver queueing models with constant service times
• Analyzing a multiserver bulk-service finite-buffer queue
• Analysis of the queueing-inventory system with impatient customers and mixed sales
• Approximate solution for multi-server queueing systems with Erlangian service times
• An exact solution to a class of queueing systems with multipurpose counters

Cites work

• scientific article; zbMATH DE number 3736680 (Why is no real title available?)
• A Call-Routing Problem with Service-Level Constraints
• A queueing system with decomposed service and inventoried preliminary services
• An \(M/M/1\) queue in random environment with disasters
• Contact Centers with a Call-Back Option and Real-Time Delay Information
• Design and analysis of diagnostic service centers
• Introduction to Matrix Analytic Methods in Stochastic Modeling
• Multi-server queueing systems with cooperation of the servers
• On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
• On customers acting as servers
• Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services
• Queueing model for call blending in call centers
• Queues where customers of one queue act as servers of the other queue
• Responding to Unexpected Overloads in Large-Scale Service Systems
• Retrial Queueing Systems
• Routing in queues with delayed information
• Service-level differentiation in call centers with fully flexible servers
• Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems
• The Israeli Queue with priorities
• The Israeli queue with retrials
• The benefit of introducing variability in single-server queues with application to quality-based service domains
• Two-queue polling systems with switching policy based on the queue that is not being served

Cited in

(3)

• Explicit solutions for continuous-time QBD processes by using relations between matrix geometric analysis and the probability generating functions method
• A queueing-inventory model with skeptical and trusting customers
• The non-preemptive `join the shortest queue-serve the longest queue' service system with or without switch-over times

This page was built for publication: Exact analysis for multiserver queueing systems with cross selling

Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q1730703)