Hritika Gupta

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List of research outcomes

This list is not complete and representing at the moment only items from zbMATH Open and arXiv. We are working on additional sources - please check back here soon!

PublicationDate of PublicationType
Transient Waiting Time Distributions in Small Call Centres with Skills-Based Routing
(available as arXiv preprint)
N/APaper
Performance evaluation in small hierarchical call centres in a transient regime: a case study
Methodology and Computing in Applied Probability
2026-09-21Paper
Transient analysis of the M/M/K/ +M queue
The ANZIAM Journal
2026-09-01Paper
Minimising Numbers of Losses and Abandonments in Small Call Centres Under a Transient Regime2023-12-06Paper


Research outcomes over time


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