Cost of fairness in agent scheduling for contact centers (Q2076355)
From MaRDI portal
 | This is the item page for this Wikibase entity, intended for internal use and editing purposes. Please use this page instead for the normal view: Cost of fairness in agent scheduling for contact centers |
scientific article; zbMATH DE number 7475150
| Language | Label | Description | Also known as |
|---|---|---|---|
| default for all languages | No label defined |
||
| English | Cost of fairness in agent scheduling for contact centers |
scientific article; zbMATH DE number 7475150 |
Statements
Cost of fairness in agent scheduling for contact centers (English)
0 references
16 February 2022
0 references
workforce scheduling
0 references
fairness
0 references
contact centers
0 references
employee satisfaction
0 references
long term planning
0 references
0 references
0 references
