Enhancing e-platform business by customer service systems: a multi-methodological case study on Ali Wangwang instant message's impacts on TaoBao (Q2196074)
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| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Enhancing e-platform business by customer service systems: a multi-methodological case study on Ali Wangwang instant message's impacts on TaoBao |
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Enhancing e-platform business by customer service systems: a multi-methodological case study on Ali Wangwang instant message's impacts on TaoBao (English)
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28 August 2020
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e-commerce
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case study
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customer service system
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Ali Wangwang
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TaoBao
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