Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System (Q3114677)

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Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System
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    Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System (English)
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    19 February 2012
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    call center
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    queues
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    loss system
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    processor sharing
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    reneging
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