Call-Center Labor Cross-Training: It’s a Small World After All (Q3116123)

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Call-Center Labor Cross-Training: It’s a Small World After All
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    Call-Center Labor Cross-Training: It’s a Small World After All (English)
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    21 February 2012
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    cross-training
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    small world networks
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    average path length
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    call-center labor management
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    queueing
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