Service-Level Agreements in Call Centers: Perils and Prescriptions (Q3117688)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Service-Level Agreements in Call Centers: Perils and Prescriptions |
scientific article |
Statements
Service-Level Agreements in Call Centers: Perils and Prescriptions (English)
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29 February 2012
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call centers
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outsourcing
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contracts
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heavy traffic
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optimal control
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