Applying importance-performance analysis to analyze service quality:a case of two coach companies (Q3604307)
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scientific article; zbMATH DE number 5511014
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| English | Applying importance-performance analysis to analyze service quality:a case of two coach companies |
scientific article; zbMATH DE number 5511014 |
Statements
Applying importance-performance analysis to analyze service quality:a case of two coach companies (English)
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24 February 2009
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service quality
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importance-performance analysis
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performance ratio
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benchmarking
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strength
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weakness
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coach company
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0.6916271448135376
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0.6868562698364258
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0.6800280213356018
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0.6658971309661865
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0.6619343757629395
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