A new model for call centre queue management (Q4678206)
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scientific article; zbMATH DE number 2170713
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | A new model for call centre queue management |
scientific article; zbMATH DE number 2170713 |
Statements
A new model for call centre queue management (English)
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23 May 2005
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call centres
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queue management
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queueing
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time-dependent behaviour
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