MULTI-STATE MODELLING OF CUSTOMER CHURN (Q5045334)

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scientific article; zbMATH DE number 7612450
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MULTI-STATE MODELLING OF CUSTOMER CHURN
scientific article; zbMATH DE number 7612450

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    MULTI-STATE MODELLING OF CUSTOMER CHURN (English)
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    4 November 2022
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    commercial insurance
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    churn
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    multinomial logistic regression
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    second-order Markov chain model
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    transition probability
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    conditional effect curve
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    average marginal effect curve
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    receiver operating characteristic curve
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    top-decile lift
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