Generalized cross entropy method for analysing the SERVQUAL model (Q5130167)
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scientific article; zbMATH DE number 7269566
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Generalized cross entropy method for analysing the SERVQUAL model |
scientific article; zbMATH DE number 7269566 |
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Generalized cross entropy method for analysing the SERVQUAL model (English)
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4 November 2020
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generalized cross entropy
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SERVQUAL
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gap analysis
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patient satisfaction
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